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Community Member

UCCX Agent Logon Event

We are running UCCX 7.0(1)SR04_Build443 and using the CAD Browser Edition.

Last week within a two day period, several of our agents logged into the agent desktop and when it launch it displayed a call ringing into them from one of the other agents with extensive duration periods (20 - 50 minutes). Of course we verified that these were not legitimate calls and none of them show up in the historical reports.

I'm not sure how to proceed with this. Has anyone else had experiences like this?

2 REPLIES

Re: UCCX Agent Logon Event

strange. Is it happening to all agents or only those few who logged in a freash.

Community Member

Re: UCCX Agent Logon Event

I seemed to happen to about 90% of them. Atleast any of them who logged in during that two day window.

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