We are running UCCX 7.0(1)SR04_Build443 and using the CAD Browser Edition.
Last week within a two day period, several of our agents logged into the agent desktop and when it launch it displayed a call ringing into them from one of the other agents with extensive duration periods (20 - 50 minutes). Of course we verified that these were not legitimate calls and none of them show up in the historical reports.
I'm not sure how to proceed with this. Has anyone else had experiences like this?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...