I was under the understanding that UCCX agents could also sign into the ready state through they're assigned phones ? So far in my reading of documents and such I have yet to see any bit of information for setting up agents without CAD. In many of our situations we would like the agents just to be able to sign into the phone adding them to the rotation for incoming calls.
Does anyone know if this is possible and if so is there a reference in some document outlining it ?
There's much to add beyond Brian's comments - except point out what you lose by using IPPA:
- Failover support - if you have two UCCX servers, you have to set up a IPPA Phone Service for each, and if the system fails over users must select the other phone service in order to log in. It doesnt' fail over or redirect to the 'correct' server automatically
- Feature loss - things like CTI integration, desktop recording (SPAN only is supported), cti control of phone, detailed stats, built in browser, etc etc are lost
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