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New Member

UCCX Agent State

Hey,

I found a topic that kind of covers what i am after, but i feel that i need some more input.

https://supportforums.cisco.com/thread/272586

Thought:

My desire is to build a silly http triggered application that returns the state of the agent to CAD via a browser window in a simplified manner.

In short i want to do it this way.

Script Outlines:

-----------

Start

**Missing peice**

Get Reporting Statistics -> Resource IPCC Express -> State

if State variable = "Not ready" || "Not logged in"

--true

----Set State Returnvalue = "Warning !"

--false

----- Set State Returnvalue = "OK !"

Then make a keyword transform to a HTML document with the Returnvalue.

Then a Send http Response.

End

-----------

Conclusion:

As the thread above implies to be able to pull the actual state of an agent we first need to know the agentID.

I have some thoughts around this but my question is really what options do we have to retrive an agents userid from a http triggered session?

Regards,

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New Member

UCCX Agent State

To bump this thread up and to add a final comment i will present my thoughts.

The way i was thinking about solving this would be to request the user to input their agent id via the web-interface and work with sessions to keep that data in temporary memory when later figuring out the agent state.

It would have been nice if we do not have to "demand" user input.

Hope that helps,

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