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UCCX agent stuck in Not Ready status

Hi             There

We are using uccx 7 and 1 agent's status stuck in the "Not Ready".

We can not see his account in the supervisor but in the "Resource Cisco Unified Contact Center Express Stats" I can see his status is in Not Ready for more than 44 hours.

Is there any way we can clear the session?

Thank you in advance.

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2 REPLIES

Re: UCCX agent stuck in Not Ready status

Do you think there is an agent logged in and Not Ready, or do you think it's a hung session?

If you think it's a real login, reboot the PC.

If you think it's a hung session then you'll have to restart a service of two. I would just plan for a maintenance window and reboot the server along with your CUCM CTI Manager.

Good luck and happy troubleshooting!

Sent from Cisco Technical Support iPhone App

Anthony Holloway

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New Member

UCCX agent stuck in Not Ready status

Hi         Anthony

Thank you for your prompt reply, it is definitely a hung session, and I thought the server reboot is the only option I have.

Just want to try my luck see if there is some other way to fix it.

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