Client is reporting issues where an agent changes team, but the supervisors continue to see the agent within their old team.
It appears in general that changes to a team's "assigned CSQ" nor to an agent's assigned team update in CSD. We've tried log out/login of CAD and CSD users, and Admin db resync, but nothing helps. Looking to avoid outage due to service restarts.
Cisco Supervisor Desktop pulls configuration information when it is first launched, this includes agents, teams, queue info, etc. Unfortunately CSD does not update this information during the course of its operation and requires closing and reloading the application to refresh this data.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...