We have an implementation that the customer has requested that the "level 1" agents, (those that will get the call 1st) need to be able to escalate the call to the next level of agents "level 2". They would like to be able to do some type of hand off with the customer on the line between the 2 agents. I have found that there have issues with call disconnects when trying to transfer calls from one queue to another. Does anyone have any suggestions on how there can be a smooth transfer between the queues with the customer still on the call?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...