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UCCX agents not ready

I have a customer that is running UCCX 5.0. They have the system setup so that when an agent misses a call it sets them to a not ready state. The customer is saying that the agents are going to not ready and the phone is not ringing and they are not missing calls. Is there a report or some log file that I can look at that can tell me why the agents are going to not ready. I want to know if they are going to not ready because they are missing calls from UCCX or if someone is calling them direct.

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