I have a customer that is running UCCX 5.0. They have the system setup so that when an agent misses a call it sets them to a not ready state. The customer is saying that the agents are going to not ready and the phone is not ringing and they are not missing calls. Is there a report or some log file that I can look at that can tell me why the agents are going to not ready. I want to know if they are going to not ready because they are missing calls from UCCX or if someone is calling them direct.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...