If you want to make the calls be delivered after a delay from the previous call you would need to enable the wrapup option. You can mention a specific time say 10 or 15 seconds. So the call will not reach the agent extension immediately. Once the agent finishes the call the agent will go to the wrap up mode instead of Ready mode. The next call will arrive to the agent only when he is moved from Wrapup to ready state. The movement of agent from Wrapup to Ready state is auto. If the agent would like to go for a break or logout you can make the agent to the not ready state when he/she is in the wrapup state
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...