Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Bronze

UCCX and CUPS integration - Contacts

I integrated UCCX with CUPS and can see personal contacts in the UCCX CAD contact window. I am able to chat with the contact, and see the contacts correct availability status, but The Call, Transfer and Conference options are grayed out under the Action menu of the chat window. I also noticed that these options are also grayed out when I highlight a team member agent separate from CUPS integration. I had not previously noticed the Call, Transfer, and Conference options on in the chat window, so I'm not sure if they were added prior to the UCCX release that supports CUPS integration, or if they were available when you could only chat with team members.

Can someone explain when the Call, Transfer, and Conference options under the CAD chat window should be available for use and not grayed out?

Thanks,

Mark

3 REPLIES

Re: UCCX and CUPS integration - Contacts

You'll find your answers in the CAD End User guide.

§ Using Chat :: Calling Someone in Your Chat List

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cad66ug-cm.pdf

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
New Member

Re: UCCX and CUPS integration - Contacts

hi,

i am trying to do CUPS 7.0 integration with the  UCCX 7.0 . My integration seems to work as you can see on the attached file but when i try to create a contact list, i can't see cups end user.

Someone can help me on this issu.

Regards.

Pamela

New Member

Re: UCCX and CUPS integration - Contacts

Hi,

Did you find a solution to this??? As I have exactly same thing.

Integration seems to be OK, as verify works fine, but then no contacts appear on the Contact List.

Thanks,

1358
Views
0
Helpful
3
Replies