Hello everybody, we just got a new UCCX system along with a TelRex call recording system. The problem that we're having is that when monitoring agents from within the Supervisor Desktop the outgoing calls only show up as the number dialed into the UCCX. For instance if I pick up the phone to dial 5551212 it will only show the UCCX number which might be 5702 or something. What's odd to me is that our CallRex system gives us the incoming and outgoing caller ids just fine, so why can't the Supervisor Agent?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...