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UCCX API Support

Hello,

Im currently working to provide a real time monitoring tool for UCCX;

the important KPI's are the Max Wait time and the number of calls waiting in the queue (among others we face no issues with)

unfortunately i couldn't figure how to pull them using the API Get methods ( it seems they are not provided),

the only way to pull them is to use ODBC to connect to the informix Database and get them from rtcsqssummary  ( which causes a 5 to 10 second delay leaving the value out of date)

is there a way to get both values with a better time accuracy? 

Thanks

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