I have a UCCX backup failed issue with one of our clients.
It's a UCCX 5.0(1)-SR02ES08-Build083. When i tried backup, the bar stopped at 5% and the error message is like this:
Unable to contact Call Manager. Please make sure that the Call Manager is running and connected to the network com.cisco.archive.impl.component.cluster.ClusterArchiveComponent; nested exception is: com.cisco.archive.ArchiveException: Fail to acquire bootstrap mutex; nested exception is: com.cisco.app.ApplicationException: can not acquire ClusterMutex; nested exception is: com.cisco.config.ConfigException: Get config record - error: catch cisco.config.ConfigException UnmarshalException; nested exception is: javax.xml.bind.UnmarshalException: Premature end of file. - with linked exception: [org.xml.sax.SAXParseException: Premature end of file.], refer to the MCVD logfiles for more details
If backup is still failing after following Hoai's advice; please check to see if a lock has caused an issue with a previous backup. You can open appadmin and go to Tools > Backup and Restore > Status. If the backup has not run for sometime you most likely have a lock. You can do the following
1. Go to 'C:\program files\wfavvid\ClusterData\Default\' folder on CRS server;
2. Rename 'com.cisco.crs.cluster.config.LockConfig' folder to 'com.cisco.crs.cluster.config.LockConfig.bak';
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...