When i open the supervisor desktop and an agent has an active call, i try to barge and intercept the call but i can´t because the buttons are disable. How can i activate them or if i have to configure something in the Call manager server?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...