Is there a UCCX Bible or something out there? The scripting documentation is one thing; it speaks to bare function without context. It gives no examples, nor says how steps play with each other. Neither is the UCCX repository a substitue for explanation of the programming environment. There is no place where the architecture of the programming environment is laid bare. For example, there is no documentation of variable scope: Yeah, variables can use ECC, or sessions, or be passed through modules or trigger contexts. But why is that stuff not written down somewhere other than this ad-hoc forum? Or is it and has Cisco just hidden it for fun? I've always felt like there was UCCX party going on somewhere and I haven't been invited.
Is anyone interested in compiling this into a nice central place, together?
My opinion is that the two Cisco Learning classes UCCXD and UCCXA are the only way to learn the product currently. We send any of our engineers who go anywhere near CCX to both.
I have thought about writing a book on the topic for Cisco Press. Would you care to put what you would like to see into a paragraph or two? The product is under very rapid development/change so I have stayed away from it in fear of a) replicating existing product documentation; and, b) writing material that is too quickly outdated.
I have been working with UCCX for a little over a year now and am just now starting to feel comfortable with the basics. I have also been looking for either UCCX classes and relevant books - which are basically non-existant. Some of the topics I would definately be interested in seeing in any UCCX media would be:
1.) Discuss relationship between UCM and UCCX - Call flow, JTAPI, etc. I know the SRND shows this callflow but a more in depth explanation would be useful.
2.) Disaster Recovery scenarios - forward on busy/no answer, etc.
3.) Troubleshooting UCCX - explanation of trace\debug settings.
4.) Optimizing Script Functionality using XML, Global Session Mappings, etc. The scripting guide touches on all of this and the forums are a great resource but for newcomers searching for answers to script issues is often a daunting task as you're not really sure what in fact you are looking for (i.e. the opt out at any time, etc)
5.) Overview of control panel subsystems - roles
That is just off the top of my head. I'm sure I can think of others.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...