Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

UCCX & Broadcast Hunt

Would it be possible to have UCCX call out like a broadcast hunt group?   I have a scenario where one option from an IVR is to call three resources on cell phones. Then when one of the called parties answers have it stop ringing the other two phones.

2 REPLIES
Hall of Fame Super Silver

UCCX & Broadcast Hunt

You can do a call redirect from CCX script to a hunt pilot, however line groups cannot include external extensions.  What you could do is setup a single number reach (mobile connect) destination with 3 mobile numbers and trigger that when needed.

HTH,

Chris

New Member

UCCX & Broadcast Hunt

Makes sense to me. I'll test it out. Thanks for the feedback Chris.

Regards,

Brian

250
Views
0
Helpful
2
Replies
CreatePlease to create content