We have an agent that has her CAD Icons messed up. She's missing 4 overall including the ready/not ready icons. The "buttons" still work but it there is text in the place of it that is un-readable. I cleared out the icon folder and cleared the windows icon cache but neither of them worked. We are running UCCX 7.0.1SR2.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...