Has anyone in the Cisco environment had experience with bringing message board capabilities to the agent desktop..I have one CSQ that has requested seeing agents available and call Que's somehow right from the CAD without going to and opening up separate report windows..It seems to me that there would be a way to maybe scroll that info somewhere in the cad window..and then again...
CAD does not offer this natively. You can use a third-party wallboard application of your choosing. If that product supports display within a normal browser window and you have Premium licenses in CCX you could use the CAD Integrated Browser. This is a tabbed browser that exists within the CAD window.
Only two products are listed on the compatibility matrix; however, there are others out there assuming you are willing to self-support.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...