I have a situation where I want to hide some information from the report that the agents can see from thier CAD.
I know how to create custom Historical reports and also how to manipulate the Stored Procedures for those but I want make a minor change to the data the agents see in their CAD report. I am lookinf to alter the "Agent Call Log" on the CAD in particular.
Does anyone know how the CAD gets its data for these reports? Is there a Stored procedure or is this data somehow stored in memory?
My customer is telling me that a previous vendor was able to manipulate it an I didnt think it could be so any help anyone could give me is greatly appreciated...
The only reason I thought that it possibly came from SQL was because on the CAD reports you can select the Date you want to view (only within last 7 days) and I thought that it was possibly coming from SQL since it was able to look back a few days.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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