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Silver

UCCX CAD with HTTP Action

I am trying to use an HTTP Action within the CAD workflow to open a browser window to display customer details in the integrated web browser within CAD.

The issue is that the agents are required to log on to the web application, which then generates a unique per-session identifier which needs to be included in subsequent URLs launched by CAD.

For example:

http://server:6668/pls/rbdev2_ax/f?p=150:102:4754019226560764018:INITIALISE::RP:P0_SEARCH_CLA_REFNO:12345678

where 4754019226560764018 is the session ID and 12345678 is the customer account identifier. Is there any way to capture this session ID from a redirected URL?

1 REPLY
Bronze

Re: UCCX CAD with HTTP Action

I think there is no way to capture this session ID from a redirected URL.

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