Regarding automatic call back functionality in UCCX 8.0-
Customer leaves his number and a short message and disconnects. We use PLACE CALL step to queue that call again in the queue to find an agent and then Redirect call step is used to make an outbound call to the customer. In this process, am not sure about the reporting aspects of it. Here are my questions-
When customer disconnects after leaving his number and short message, how that call is tagged? Is it tagged as HANDLED call?
During Place call step, does it requeue a fresh call altogether? That means, this is the 2nd call offered to that queue. Will there be two calls showing up in the reporting as "Calls Presented" for this one whole transaction
Howz the outbound call is tagged in the reporting?
In nutshel, I want to understand the reporting counts of Calls presented, Calls Handled & Calls abandoned in the whole call back process?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...