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UCCX -call center problems


Can anyone help me with the below points i am facing in my organization .

  1. The name is not appearing when any one is calling and this feature is already activated from Service Provider.
  2. Call center management & recording applications.
  3. When any one is calling and the number is busy he stays in the waiting and the system doesn't switch him to the free lines.
  4. Switching the number to a mobile phone or a landline according to the region or any setup or features you suggest (Cisco Jabber or "service provider" Hunting).
  5. Changing or adding a new voice messages to our call center system  according to our needs.

what steps shall i follow to achieve above points.

Please help