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uccx - call control group shared by all scripts

Hello all,



i would like to know if there is a problem we configure a all control group being shared by all scripts in the uccx.


i mean, for example, we have 10 ivr ports and 5 scripts, so 1 call control group with 10 ports, and all 5 scripts with 10 ports, so this way we share all cti ports with all scripts.


thank you for helping!

Leandro saojose

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1 ACCEPTED SOLUTION

Accepted Solutions

Re: uccx - call control group shared by all scripts

This is not a problem.  What you want to watch out for is the shared Cisco Media Group.  Because it takes longer for media channels to reset than cti ports, you need a 10% buffer.

e.g.,

If you have 10 CTI Ports, you need 11 Cisco Media Channels.

If you have 100 CTI Ports, you need 110 Cisco Media Channels.

EDIT:  Also, watch you application sessions.  If you have 10 sessions on each of your 5 apps, then a single app can starve the other apps of CTI ports under heavy call volume.  Unless that's what you wanted.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
2 REPLIES

Re: uccx - call control group shared by all scripts

This is not a problem.  What you want to watch out for is the shared Cisco Media Group.  Because it takes longer for media channels to reset than cti ports, you need a 10% buffer.

e.g.,

If you have 10 CTI Ports, you need 11 Cisco Media Channels.

If you have 100 CTI Ports, you need 110 Cisco Media Channels.

EDIT:  Also, watch you application sessions.  If you have 10 sessions on each of your 5 apps, then a single app can starve the other apps of CTI ports under heavy call volume.  Unless that's what you wanted.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
New Member

Re: uccx - call control group shared by all scripts

Thank you so much for your reply!

have a nice day!

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