Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCX Call Controll Group question

                   Dear All,

When we create Call Controll group in uccx with CTI port 100,as a result these CTI port are created in CUCM with Double count,i mean 200 Devices.What is the concept behind this and what is the use of extra 100 port created?

Example --- On UCCX 10 CTI Port

   It will be created on CUCM with 20 CTI Port Devices.

Regards,

Mukesh

2 ACCEPTED SOLUTIONS

Accepted Solutions

UCCX Call Controll Group question

That is because you have HA in your environment.

HTH

Gabriel.

VIP Super Bronze

UCCX Call Controll Group question

Both servers register the CTI Route Points (/ccmadmin only shows the IP address of one) and whichever MIVR engine has mastership is the only one that responds to the CTI QBE event. CTI Ports on the other hand are unique to each server since they actually need to handle media, thus why you have double in an HA setup as Gabriel indicated.

An incoming call is sent to the Trigger (CTI Route Point) and whichever server has mastership responds with a call redirect to one of it's CTI Ports to handle the call.

Please remember to rate helpful responses and identify helpful or correct answers.

2 REPLIES

UCCX Call Controll Group question

That is because you have HA in your environment.

HTH

Gabriel.

VIP Super Bronze

UCCX Call Controll Group question

Both servers register the CTI Route Points (/ccmadmin only shows the IP address of one) and whichever MIVR engine has mastership is the only one that responds to the CTI QBE event. CTI Ports on the other hand are unique to each server since they actually need to handle media, thus why you have double in an HA setup as Gabriel indicated.

An incoming call is sent to the Trigger (CTI Route Point) and whichever server has mastership responds with a call redirect to one of it's CTI Ports to handle the call.

Please remember to rate helpful responses and identify helpful or correct answers.

194
Views
0
Helpful
2
Replies
CreatePlease to create content