We have UCCX 8.5 running on UCS with 70 Agents logged into system at any one time using BIPPA service. We have a problem with the Call recording option where some agents calls are recorded and some others come up with an error as follows:
ERROR: An error was recieved from the Recording and Statistics Service, entires have been made in the log file.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...