UCCX CALL RECORDING ERROR

[robert.cooley]

We have UCCX 8.5 running on UCS with 70 Agents logged into system at any one time using BIPPA service.  We have a problem with the Call recording option where some agents calls are recorded and some others come up with an error as follows:

ERROR: An error was recieved from the Recording and Statistics Service, entires have been made in the log file.

Any help please?

[anchoudh]

Hi Robert,

I am assuming that the Agent (phone\desktop, span to pc port...etc settings) setup for both the working and not-working are same.

Please check the number of recording sessions in the UCCX Admin->System Parameters page and change it to higher numbers accordingly and it should solve your issue.

Thanks,

Anand

Please rate the helpful posts by clicking on the stars below the right answer !!

[anchoudh]

Hi Robert,

Any updates on this issue?

Thanks,

Anand

[robert.cooley]

This has now been complete. thanks for your input.

[anchoudh]

Hi Robert,

Glad to know that its fine now .

Also please dont forget to rate the helpful posts by clicking on the stars below the right answers and mark them as answered as appropriately.

Kind regards,

Anand