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UCCX CallerID Name

Our provider gives us caller ID name and number. A direct cal to phone displays this information. I would like to display this info in the CAD enterprise data. Is there any way to get this info? Get call info step doesn't provide what I need.

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3 REPLIES

Re: UCCX CallerID Name

Set Enterprise Info step.

On Tue, Aug 10, 2010 at 11:39 AM, bcali

Tanner Ezell www.ctilogic.com
New Member

Re: UCCX CallerID Name

That is where I would set it to display but where do I derive the caller name from?

Re: UCCX CallerID Name

It's not supported yet.  The Get Call Contact Info Step would be the one to do it.

I was looking at the 8.0 documentation just to be sure it didn't sneak in, and I see there is a screen shot of the Get HTTP Contact Info Step in it's place.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/uccx801_step_ref.pdf

Anthony Holloway

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