09-24-2013 07:15 AM - edited 03-14-2019 12:28 PM
Greetings, I am programming a contact center and my customer uses a web service for their credit card activation and account inquiry stuff. I have the url but I have never even considered creating a script that would include first making sure that the site is available much less connecting to it. Has anyone ever successfully done this? It is probably one of those things that is easier than it sounds but I have never come across this before.
Thanks for the assistance.
09-24-2013 07:28 AM
Do you need to just transfer the caller to the web based IVR pilot phone number???
09-24-2013 07:54 AM
That was what I was hoping for but I have a whole flow chart of things here that I have to accomplish. I also do not have a pilot phone number, I have a URL. I may be mis-stating all of this because I have never even heard of this being done.
09-27-2013 01:43 PM
Generically speaking, you have three options which depend what interface the company will expose to you:
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