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UCCX - Can I get a report on hold time for one call

joshua.gertig
Level 1
Level 1

‎03-10-2014 07:37 AM - edited ‎03-14-2019 01:13 PM

Hello, is it possible to report on the hold time for one particular call? We have a customer claiming they were on hold far longer than the agent claims. We are running UCCX 8.5, with CUCM 8.6.

Thanks,

Josh

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Gergely Szabo
VIP Alumni
VIP Alumni

‎03-10-2014 07:52 AM

Hi, it's probably the Agent Detail report you are looking for.

Also, take a look at the reporting guide for UCCX 8.5.

G.

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