Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

UCCX - Can I get a report on hold time for one call

Hello, is it possible to report on the hold time for one particular call? We have a customer claiming they were on hold far longer than the agent claims. We are running UCCX 8.5, with CUCM 8.6.

Thanks,

Josh

1 REPLY

Hi, it's probably the Agent

Hi, it's probably the Agent Detail report you are looking for.

Also, take a look at the reporting guide for UCCX 8.5.

G.

314
Views
0
Helpful
1
Replies
CreatePlease to create content