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New Member

UCCX change DOC location

Hello all,

On my UCCX system I have the German language installed.  In the DOC repository unde de_DE I have a directory called IT. I have placed an XML file here.

When my script runs it should look here and read this file. However a reactive debug tells me that the script is looking in en_GB\en_DE\IT\.

I thought that by setting the script language to de_DE this would correct the problem but it hasn't. How can I correct this and get the script to look in the correct location for the XML file?

Thanks,

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VIP Super Bronze

Re: UCCX change DOC location

Yes; use the language qualifier I referenced in my last answer.

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6 REPLIES
VIP Super Bronze

Re: UCCX change DOC location

I presume en_GB is the system default? Where did you change the language for the script?

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New Member

Re: UCCX change DOC location

Yes the default language in system settings is set to English UK en_GB.

In the script I used the language variable and set this to de_DE.

VIP Super Bronze

Re: UCCX change DOC location

Creating a language variable does nothing unless you apply it. You can qualify the specific language against the document at your Create XML Document step using an @ qualifier; or, possibly just specify DOC[de_DE\filename.xml] in the parameter.

The qualifier is explained in the Expression Language Reference document, page 152:

http://tools.cisco.com/search/display?url=http%3A%2F%2Fwww.cisco.com%2Fen%2FUS%2Fdocs%2Fvoice_ip_comm%2Fcust_contact%2Fcontact_center%2Fcrs%2Fexpress_7_0%2Fuser%2Fguide%2Fuccx70edexlan.pdf&pos=1&strqueryid=1&websessionid=lD-Xx8Azcm985JNcwnm9uHX

My answer to a previous post may also shed some light on language control within CCX/IPIVR:

https://supportforums.cisco.com/message/1054653#1054653

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New Member

Re: UCCX change DOC location

Thanks for your help.  Even if I set the location to DOC[de_DE\filename.xml] the

system insists on searching en_GB\de_DE\filename.xml.  So if

I put the xml file in this location it works but this is not how I want it to work.  Is there anything else I can check?

VIP Super Bronze

Re: UCCX change DOC location

Yes; use the language qualifier I referenced in my last answer.

Please remember to rate helpful responses and identify helpful or
New Member

Re: UCCX change DOC location

Yep that worked!

In my variable I used DOC[IT\filename.xml] @ L[de_DE]

Thank you.

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