We have UCCX 7.0 in our contact center environment. We wish to do a SQL dip to the IBM's TSRM case management database. Now, I gather that TSRM doesn't support ODBC connections & hence trying to look for alternatives to accomplish this task. Is it possible to do a JDBC connect to resolve this task? Is yes, can anybody provide some thoughts on how to accomplish this? If not, what are my alternatives?
I picked this all up from several forum posts and the Java docs. Just search for JDBC and you'll find plenty of threads, and some with example code in them.
Again, I never put this into production, so I cannot speak to that aspect. Just use this as hint to get to where you need to be. Also, you will not find Cisco docs that explain how to do stuff like this. You best bet is the forums.
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.