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Community Member

UCCX Contact Center Express (NO RMCM SUBSYSTEM ???)

Hi Need a little Help.

I have installed uccx 7.0 and uploaded my license. The license is uploaded Successfully however I do not have RMCM provider under Cisco unified CM configuration. therefore I am unable to configure Agent resources.

Any idea why.

Any help would be appreciated.

Regards

Charles

2 REPLIES
Community Member

Re: UCCX Contact Center Express (NO RMCM SUBSYSTEM ???)

Is this the right license? What does the "About" information say?

VIP Super Bronze

Re: UCCX Contact Center Express (NO RMCM SUBSYSTEM ???)

Sounds like you have an IP IVR license. You should open a TAC case if you are confident that you ordered CCX and not IP IVR.

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