uccx Critical Cisco Service Manager Error

[cristian.munoz]

Hi

I have a issue. The UCCX trigger suddenly did not work, and I had to restar the engine service. The log service down at 12:57. The log indicate Critical, Cisco Service Manager message.

The UCCX version is 8.5.1.10000-37

TIA

Cristian.

[Arundeep Nagaraj]

Hi Cristian,

This is the event viewer logs which show the message for all the services. Even the Service restart will be logged and this log is not a true indicator of a service failure.

The points to note next time is:

1. What is the status of the CTI RP on the CUCM when it fails?

2. What is the status of the CTI Ports when the call fails?

3. Are the internal calls to the RP working fine?

4. Collect the MIVR and JTAPI logs from UCCX and CTI manager logs from CUCM and analyze for the failure.

The above should help you in finding the root cause.

Regards,

Arundeep

[cristian.munoz]

Dear Arundeep

Thanks for your answer. Reviewing the details of the fault, the error message say the follow: I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later..

Because one is, I´ll check the script flow associate to the trigger fault.

Regards

Cristian