UCCX - CSD Monitoring sound bad with Call Manager Recording active
We have just a third party recording server to their CUCM (ver 6.1) and UCCX (ver 5.0) environment. Every agent call is recorded with this server. The server is calling Zoom CallRec (ver 4.8.3). Basically when an agent places or receives a call, it sends a copy of the sending and receiving stream to the Zoom server in two separate streams. Agents have Cisco IP Communicator 7.0.
Now if and Supervisor wants to record or monitor an agent call (Inbound or Outbound), the sound is so bad and not understandable.
If I turn off Zoom recording, it sounds fine. Zoom integrates into CUCM through a SIP trunk. You also have to create a Recording Profile on CUCM and go to each agen'ts line and turn on Automatic Call Recording Enabled and select the created Recording Profile.
Is anyone that solves this problem? It is a workaround or patch?
Re: UCCX - CSD Monitoring sound bad with Call Manager Recording
Thank you Graham for your post. At this moment Zoom do only recording. Our costomer supervisors used Cisco Supervisor Desktop feature for monitoring. This problem of bad monitoring sound starts from the intruduction point of SPAN less recording solution based on existent feature for recording from Cisco Communicastion Manager. Until that moment the monitoring feature works ok.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...