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UCCX CTI Initate Call Recording

We have an application that integrates with the UCCX using the UCCX CTI Protocol and I was trying to see if there is a way to initiate the call recording when a call comes in like the CAD does?

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Hi,actually, yes, at least

Hi,

actually, yes, at least with 10.0 there is START_RECORDING_REQ/START_RECORDING_CONF (see https://developer.cisco.com/web/uccxcti/home), so if you have an app you would probably want to intercept CALL_DELIVERED_EVENT or CALL_ESTABLISHED_EVENT.

G.

2 REPLIES

Hi,actually, yes, at least

Hi,

actually, yes, at least with 10.0 there is START_RECORDING_REQ/START_RECORDING_CONF (see https://developer.cisco.com/web/uccxcti/home), so if you have an app you would probably want to intercept CALL_DELIVERED_EVENT or CALL_ESTABLISHED_EVENT.

G.

New Member

Thanks. I was looking at an

Thanks. I was looking at an older API doc.

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