UCCX - CTI Port Licensing

[James Burns]

Hi,

We have a UCCX Express system consisting of 2 servers that has 60 CTI ports and is licensed for 300 IVR ports.

Does this mean I am licensed up to 300 CTI ports? Or are the IVR ports and CTI ports licensed separately? If I wish to increase the existing number of CTI ports, or create a second group, do I have sufficient licensing?

Thanks, James

[anchoudh · Accepted solution]

Hi James,

300 licensed IVR ports are equivalent to your active (calls in CTI ports) CTI ports in use.

So you can create 300 or even more CTI ports from the First Node of UCCX (which is replicated in the second node of UCCX) but incase of active calls in the CTI ports only 300 CTI ports can be used at any given point.

Hope it helps.

Anand

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[Chris Deren · Accepted solution]

Well this all depends on what ccx edition you have. With standard and enhanced you get 300 ports with premium you will get 2 IVR (cti) ports for each agent seat.

Chris

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