We have a customer using UCCX 5.0 to deliver call center services to over 200 unique customers. Currently, they are using a custom application to generate monthly billing reports, but have recently voiced interest in a more robust application.
I have searched and talked to many of our account reps but to no avail on a billing package specific to UCCX. Pulling the CDR records will not work since the billing generated for only when an agent is dealing with a customer and not while the caller is in queue.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...