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UCCX Debugs

Hello all,

I have uccx 8.5.1 su2 integrated with ucm 8.6

I'd like to know what debug do i need to enable on uccx in order to track down a call, and make sure that the call was delivered to an agent

thanks

3 REPLIES
Hall of Fame Super Silver

UCCX Debugs

Hi Cristobal,

Additionally, you can run the Script Debug Enabler and send a test call and keep traversing through step by step in the UCCX script along with the call.

Use the below troubleshooting links for reference.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_troubleshooting_guides_list.html

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_tech_notes_list.html

Hope it helps.

Anand

Super Bronze

UCCX Debugs

Hi

If you want to see if a call went to an agent, you wouldn't debug anything until you think the system is 'broken'.

Sounds to me like to want to verify if a call got to a particular member of staff? If that is correct, you would run the Historical Reports client, and generate a report. Presumably you know the number or approximate time of the call?

If so, try:

- Agent Call Detail (filtered by that particular agent, then search the output for the CLI)

- Detailed Call by Call CCDR (all calls going through the system, and again search for the CLI)

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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