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UCCX DRS recovery

Customer is doing a physical to virtual parallel build and wants to backup the existing systems, and recover them onto the new virtualized server.  The new servers will have different names and different IP addresses.

I'm thinking the name has to be the same, but the different IP addresses can be supported.  But I'm not finding any documentation on this subject...for CUCM or UCCX.

Anyone tried this with the version 8.x software?

Cliff

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Re: UCCX DRS recovery

Hi Clifford,

Caution: Before you restore Cisco Unified CCX, make sure that the hostname, IP address, version, and deployment type of the restore matches the hostname, IP address, version, and deployment type of the backup file that you want to restore.

Please refer the section " Caution " on page 2 onwards in the below link.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851drs.pdf

Hope it helps.

Anand

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Cisco Employee

UCCX DRS recovery

Cliff,

Appending contents from page 2 of UCCX DRS Guide below..

 

 

Caution

Before you restore Cisco Unified Contact Center Express, ensure that the Cisco Unified Contact Center Express version that is installed on the server matches the version of the backup file that you want to restore. The Disaster Recovery System supports only matching versions of Cisco Unified Contact Center Express for restore. For example, the Disaster Recovery System does not allow a restore from version 8.5(1).1000-1 to version 8.5(2).1000-1, or from version 8.5(2).1000-1 to version 8.5(2).1000-2.
 

 

Caution

Before you restore Cisco Unified CCX, make sure that the hostname, IP address, version, and deployment type of the restore matches the hostname, IP address, version, and deployment type of the backup file that you want to restore.

HTH

GP.

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