Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCX Email Queue

I have a client with UCCX 10.5.  They have an email queue that has been working properly.  However, recently a large number of emails from several months ago have shown up in the queue.  I'm not sure how this happened.  Additionally these email do not seem to be following the FIFO algorithm.  Newer emails are distributed to the agents instead of the older ones.

 

Has anyone seen anything like this before?  If so how did you fix it?  The servers were recently rebooted and the problem persisted.

 

Any help would be appreciated.

 

J

 

 

98
Views
0
Helpful
0
Replies