I have a client with UCCX 10.5. They have an email queue that has been working properly. However, recently a large number of emails from several months ago have shown up in the queue. I'm not sure how this happened. Additionally these email do not seem to be following the FIFO algorithm. Newer emails are distributed to the agents instead of the older ones.
Has anyone seen anything like this before? If so how did you fix it? The servers were recently rebooted and the problem persisted.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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