UCCX error-remote UCCX node is not reachable

[baskarlingam1]

Hi,

I am working in UCCX 9.0,trying to upload new script developed thorugh UCCX script editor ,whenever I click upload script through "script management" tab,giving error as "remote UCCX node is not reachable,it is not recommended to create,modify or delete the files in this state,as it will be inconsistent between nodes",let me know any idea about this error.

Thanks,

Baskar.

[Gergely Szabo]

Hi,

is this a HA cluster?

I would recommend to check the replication state between the UCCX nodes. Do you have CLI access to both UCCX servers?

G.

[baskarlingam1]

Hi Gregely,

This is lab system,there is no HA server,but HA license is enabled,whether becuase of this I am unable to upload the scripts ?,one more info,UCCX engine is in shutdown status,any related issues for all.

[Gergely Szabo]

Hi,

well, it's not recommended to do changes as they are not copied over to the remote node and this may lead to unexpected behaviour.

Why is the CCX Engine down?

G.

[baskarlingam1]

unable to check the logs, as RTMT is not configured,any other way to check the logs ?

[Gergely Szabo]

Hi,

er... alright, until you configure RTMT, you can use the command line (provided you have ssh access).

G.

[baskarlingam1]

Hi,

RTMT is configured and found the following error.

2013-11-11 04:11:39 :INFO: Received request to start the service Cisco Unified CCX Engine

2013-11-11 04:11:39 :INFO: Checking if PID File exists.

2013-11-11 04:11:39 :INFO: process Cisco Unified CCX Engine is not running

2013-11-11 04:11:39 :INFO: Starting process Cisco Unified CCX Engine, Exe=/opt/cisco/uccx/bin/UCCX_Engine, Conf=/opt/cisco/uccx/conf/UCCX_EngineCfg.xml

2013-11-11 04:11:39 :INFO: Cisco Unified CCX Engine initialization complete.... PID 18469 updated in pid file /opt/cisco/uccx/conf/UCCX_Engine.pid

2014-06-05 05:45:46 :INFO: Received request to start the service Cisco Unified CCX Engine

2014-06-05 05:45:46 :INFO: Checking if PID File exists.

2014-06-05 05:45:47 :INFO: PID File exists, pid=18469

2014-06-05 05:45:47 :INFO: process Cisco Unified CCX Engine with PID 18469 might have crashed, PID file still exists

2014-06-05 05:45:47 :INFO: Stale PID entry 18469, removing PID file

2014-06-05 05:45:49 :INFO: Starting process Cisco Unified CCX Engine, Exe=/opt/cisco/uccx/bin/UCCX_Engine, Conf=/opt/cisco/uccx/conf/UCCX_EngineCfg.xml

2014-06-05 05:45:49 :INFO: Cisco Unified CCX Engine initialization complete.... PID 4201 updated in pid file /opt/cisco/uccx/conf/UCCX_Engine.pid

2014-06-05 07:04:03 :INFO: Received request to stop the service Cisco Unified CCX Engine

2014-06-05 07:04:03 :INFO: PID File exists, pid=4201

2014-06-05 07:04:03 :INFO: Stopping the Process Cisco Unified CCX Engine, pid=4201

2014-06-05 07:04:03 :INFO: Stopped the process Cisco Unified CCX Engine

2014-06-05 07:28:29 :INFO: Received request to start the service Cisco Unified CCX Engine

2014-06-05 07:28:29 :INFO: Checking if PID File exists.

2014-06-05 07:28:29 :INFO: process Cisco Unified CCX Engine is not running

[Gergely Szabo]

Hi,

can you ssh into the server and take a look at the stdout.log and stderr.log in the MIVR directory (uccx/log/MIVR). Thanks.

G.