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Community Member

UCCX Estimated Waiting Time

Hello, I'm trying to add EWT to a script, once the call reaches the queue they hear:" your estimated waiting time is 1 minute" and then:"we are experiencing some system problem" error message. What I did in the "Select Resource “under the Queue I add "Get Reporting Statistic" with the setting Expected waiting time and CSQ IPCC Express. Also I placed a "Switch “tag for the AVG waiting time in minute  and I configure 1 to 10 with .wav file for each minute. Any suggestion? the software is UCCX 5 enhanced.I'm attaching the file. can somebody direct on me what i'm missing or send me a file to use as a tamplate?

Thanks.

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Community Member

Re: UCCX Estimated Waiting Time

The message "we are experiencing network problems" usually means 2 possible things:

1. some java exception occured while your script was running

2. your script has ended without hanging up

Run script in interactive debug and you will see what exactly is going on.

ervins

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