Re: UCCX Express - Route calls to agent depending on location?
"Calling Number" is one of the attributes you can get in the "Get Call Contact Info" step. Set a variable, then use If statments to place the call in a queue serviced by the 8XXX agents. Theres a couple ways you could prioritize the 8XXX agents, then fall through to the rest of the agents. Skill level settings or a seperate queue only serviced by the 8XXX agents, if none available go to a different queue serviced by the rest of the agents.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...