UCCX fail start wizard.

[jmecklenburg]

Hi NetPro

I have a UCCX 8.X new instalation and when start the configuration wirzard at Cisco CM Configuration, put the

AXL Service Provider, Unified CM Telephony Provider and RmCm Provider click next and the web interface does not respond.

In the CUCM the application users jtapi_1 and rmcm has been created, but the web interface  UCCX fail, and I start the wizard again.

Any Idea?

Kind Regards.

[anchoudh]

Hi Javier,

Please use a different browser and give a try.

Hope it helps.

Anand

Pls rate helpful posts !!

[jmecklenburg]

Hi anchoudh

Thanks for your anwser, I try whit Firefox, IE and Chrome whit the same result.

Any idea?

Kind Regards

[anchoudh]

Hi Javier,

Try rebooting your UCCX once and check if it helps, otherwise need to check the logs for the reason for it.

Hope it helps.

Anand

[anchoudh]

Hi Javier,

Were you able to get out of this issue?

Thanks,

Anand

[jmecklenburg]

Hi anchoudh

Restart the UCCX but still in the same state. Any other ideas?

Regards.

[brian1mcc]

I remember reading other posts with similar issues and it was down to licensing. Have you got the correct license? eg, you're not using an upgrade license for a fresh install?

Brian