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New Member

UCCX - Forwarding call to a specific agent - HELP!!!!!

Good afternoon, 

I am implementing an IVR, and I am with the following problem. 
If I get an external call to extension 5000, it should be directed to the agent 1, if I receive an external call to extension 5001, it should be directed to extension 5001. 

I would know if there is a way to configure the script so that it forward the call to a specific agent only, and not to a queue.

 

Regards,

Bruno

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

HiOnce the condition is met ,

Hi

Once the condition is met , setup select resource setup to select the exact resource instead of selecting from CSQ

 

Make routing target type as Resource and set up resource target.

 

Thanks

Mohamed

4 REPLIES

HiOnce the condition is met ,

Hi

Once the condition is met , setup select resource setup to select the exact resource instead of selecting from CSQ

 

Make routing target type as Resource and set up resource target.

 

Thanks

Mohamed

New Member

Hi Mohamed,Help me a little

Hi Mohamed,

Help me a little more, please.
I did not work that way more.

How I need to create variables ??

For example, the agent who receives the call will be "ipelite2".
How do I identify it in the variables? I use Type "User"?

 

Regards,

 

Bruno

Yes you are right Name -

Yes you are right

 

Name - username / agent id

Type - User

Value - null ( default)

In the select resource step -> Resource Target and Resource selected will be agent id.

Please try and let me know

 

Regards

Mohamed

New Member

Hi Mohamed, Sorry for delay

Hi Mohamed,

 

Sorry for delay,

You're right. 

Thanks for your help!!!!

Regards,

 

Bruno

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