I am trying to add a new Application Trigger to a UCCX HA 7.0(1)SR05_Build504 which already has 3 Application Triggers configured and working. The 3 existing CTI Route Points which relate to the 3 triggers are working fine but the new CTI Route Point is created but does not register on the CUCM 188.8.131.520-13, it's status on CUCM is shown as Unknown. When the new application/trigger is added the Unified CM Telephony Subsystem is shown as partial service. The MIVR log shows the following error :-
4106: Mar 30 21:02:52.848 BST %MIVR-SS_TEL-1-UNABLE_REGISTER_CTIRP:Unable to register CTI Route point: Route Address=84997210,Failure reason=null,Exception=com.cisco.jtapi.InvalidArgumentExceptionImpl: Address 84997210 is not in provider's domain.
Have restarted the Cisco Unified CCX Engine on both UCCX HA servers and the CTI Manager on the CUCM subscriber.
I know this post is old but did you find resoution to this? I have a customer on UCCX 8.5 non-HA with the same issue. I have a trigger registered and tried adding a second one but it keeps showing unknown in CUCM. Tried recreating it 3 times with same results. Confirmed also it shows up as associated in CM JTAPI.
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
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