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UCCX HA CTI Route Point

We have a UCCX HA cluster and can see all the cti port registered each of the servers, ports 1-20 UCCX_1 and 21-40 UCCX_2.  The issue appears to the be the triggers or CTI Route Points.  These appear to only be registered to UCCX_2 and if we reboot that server they don't fail over to UCCX_1.  I have verified that these devices are associated with both uccx_telephony users.

Thanks,

Joe

1 REPLY
Cisco Employee

Re: UCCX HA CTI Route Point

Hi,

This is normal behavior (sort of). It really does not matter which IP address appears in CUCM for the CTI RP. When CUCM gets a call for that RP, it sends the JTAPI messages to both UCCX servers as the trigger is associated to both CTI users. The server that is Engine master, responds and continues the call.

Sometimes, if RPs are reporting registered by the UCCX primary in CUCM, something will happen and it will report as registered by the secondary. This 'something' is not known, I looked into it once but after three weeks of waiting and checking every day finally gave up, as it is a cosmetic issue in CUCM and it will not affect call routing.

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