We have are implementing HA in our UCCX enviroment. All CTI ports for both servers are registered. The CTI route points register to the primary and all works fine when it is in production. When we shut down the network access to this the CTI route points do not fail over to the second server in the cluster. Checking the application users the telephony_1 users is associated with the CTI route points but the telephony_2 is not, is this the issue? Looking @ the control panel I see that cluster is in partial service and the culprit appears to be the Unified CM Telephony Subsystem on the second node. Should the CTI route points be associated with both the telephony users, if so can I simply edit this in CCM or should UCCX server be able to do this via a sync?
You have also to check all the SQL services. As you konw UCCX uses SQL replication to synchronise agents informations. Check also the jtapi client version. And there is a replication issue on UCCX 7 after installing OS SR9 (sql hotfix)
A Data resync resolved the issue..i was able to do that during a maint window and now the cluster is in full service. I was able to shutdown network connnectivity to the primary and everything failed over to the secondary. Restore went as planned as well.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...