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New Member

UCCX - Help with CAD working

Hello there,

WE are doing upgrade from      UCCX 7.0 to UCCX 8.5 for one of our client.

During upgrade we need various testing. The question is can we also install CAD version 8.0 on agent desktop machine which is currently running CAD 7.0?

Both CAD Versions 7.0 and 8.0 on agent machine simultaneously ? ? ? in UCCX 7.0 environment.

Thanks

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4 REPLIES
New Member

UCCX - Help with CAD working

If possible please give me the reference. thanks

UCCX - Help with CAD working

Hi Hafiz,

You can not have two versions of CAD on the same box, UCCX will not allow you to install the CAD for the second time, it will either allow for the CAD upgrade or ask you to uninstall the existing CAD and reinstall the new version of it.

Hope it helps.

Anand

Please rate helpful posts by clicking on the stars below the right answer !!

New Member

UCCX - Help with CAD working

thanks, Just a double confirmation that on Agent PC, he cant have two CADs ! right?? thanks again

UCCX - Help with CAD working

Hi Hafiz,

Yes, on a Single PC you can not run two versions of CAD instances.

Thanks,

Anand

Pls rate helpful posts !!

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