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UCCX High Availability

Hello All,

I'd like to know if you could tell how do i know which server is the active server when i'm on System> Control Center on the primary node

thank you again

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: UCCX High Availability

Hi

When you click on each server, the list of services is displayed.

Next to each service is a small M(master) or S (slave).

The CCX Engine and Desktop Services will always run on the same node, and these are the actual call processing services.

The SQL services will always run on the publisher (first node) if that is alive, so even when running on the secondary, database updates are sent to the publisher/first node.

You can however restart the publisher when it is not 'master' for the CCX engine/desktop services without causing any interruption to callers and users.

Restarting the node with CCX Engine/desktop services will result in an interuption - all calls-in-scripts are dropped, and agents have to go 'ready' again.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

Re: UCCX High Availability

Hi

When you click on each server, the list of services is displayed.

Next to each service is a small M(master) or S (slave).

The CCX Engine and Desktop Services will always run on the same node, and these are the actual call processing services.

The SQL services will always run on the publisher (first node) if that is alive, so even when running on the secondary, database updates are sent to the publisher/first node.

You can however restart the publisher when it is not 'master' for the CCX engine/desktop services without causing any interruption to callers and users.

Restarting the node with CCX Engine/desktop services will result in an interuption - all calls-in-scripts are dropped, and agents have to go 'ready' again.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: UCCX High Availability

thank you

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